I’d produced monthly automated fixed matter EFT repayments over the first 12 months of your own financing

I’d produced monthly automated fixed matter EFT repayments over the first 12 months of your own financing

The allegations made in these complaints are unverified, are not always representative of all consumers’ experiences with Advantage, and may consist of outdated advice (about rates, bonus offers, etc.).

For the XX/XX/XXXX, We acquired an aware out-of my borrowing monitoring provider one my education loan equilibrium had enhanced

“You will find a payment package curently have a living inspired payment that has been set up courtesy KHESLC, it withdraw XXXX away from my personal family savings thirty days and set it into the account number XXXX hence goes on everything you month features as XXXX away from XXXX that it page I simply obtained XX/XX/XXXX so i really should not be for the default XXXX XXXX”

“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over <$>of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”

Observe that a loan provider with an enormous customer base is probable so you can likewise have a top number of problems when compared with smaller lenders

“We first started researching phone calls regarding Kentucky degree shortly after my father died during the XX/XX/XXXX. We stopped the phone calls to start with but then decided I wanted to completely clean right up my personal credit so i replied the device. We presumed on account of my personal feeling just after my dad passed, this is the loan I had many before. We even-set up fee arrangements to the university and so i you’ll pay-off hello. Better once i was delivering higher to the my credit history trying to to track down things repaired I seen most other fraudulent craft on my credit file. Including with a couple of almost every other public security amounts pertaining to my personal membership. And another membership that have been not mine as well as have since become eliminated once i review my personal credit file We seen the college that we to begin with had the loan is on the website as well as the membership signed. So as I am thinking about it Kentucky degree it reveals I’ve actually generated payments that i hadn’t prior. They shows I’d the mortgage within the XXXX and that i performed perhaps not get that loan regarding you to college for the XXXX. I disputed they back at my credit report and because I had closed a contract it asserted that it absolutely was legitimate. I also hit over to the college and if they finally entitled me personally right back, I experienced a long conversation which have hi women regarding the my personal account I asked their to transmit me the original data files of your loan where I got initial already been the loan with the business. We still have perhaps not acquired one files thru email address. She plus continued as well as on from the all the techniques We would need to undergo, which, We informed her which had been maybe not my loan. I’m not probably pay a loan that isn’t mine I am following through. We named and you will https://paydayloansindiana.org/cities/logansport/ spoke which have a lady towards the borrowing bureau whom provided us to reach out to you guys. Excite assist me with this number as it’s probably stop me away from bringing my personal stimuli otherwise anything that may come from government entities particularly my taxation come back, ect. I do not owe it loan, and i also can also be install a duplicate off 2 off my borrowing profile. You might notice that I did not get this to loan and possess see other deceptive passion which was to the my account. Thank you so much to suit your time and I really hope in order to hear back as soon as possible.”